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Meet Our Leadership Team
- Andy SwartzChief Executive OfficerMeet Andy SwartzAndy SwartzChief Executive Officer
Chief Executive Officer Andy Swartz provides strategic direction and vision for Shipment Trackers. Andy admits he’s had only two jobs in his life: making pizza and working in logistics and transportation. While he’s not baking dough at Shipment Trackers, he does help clients find the dough (the money) to reduce their transportation spend.
Before creating Shipment Trackers in 1999, Andy worked for FedEx for more than a decade and occupied various roles for the carrier including package handler, shift supervisor, sales executive, and terminal manager. He applied firsthand knowledge of logistics and shipping operations, policies, and practices to the organization of Shipment Trackers and its pioneering work in the service audit industry. With his business partner Steve Schaffer, Andy has guided the company’s development and growth over the past 21 years. Under Andy’s leadership, Shipment Trackers was one of the first organizations to create and market small package service audits.
“Transportation and logistics work is complex,” Andy explains, “but it is satisfying work to make it simple for our clients. All they need to do is say ‘help me,’ and we’ll go to work for them. We appreciate a challenge, and we enjoy helping our clients find the money.”
When he’s not at work, you’ll find Andy enjoying food and wine, traveling, fishing, working on cars, watching for raptors, and cheering on the Philadelphia Eagles—and all Philly teams for that matter.
- Steve SchafferChief Operating OfficerMeet Steve SchafferSteve SchafferChief Operating Officer
From delivering packages to overseeing a shipping distribution center, Steve Schaffer’s 30-plus year depth of experience with the transportation logistics and small parcel industries gives him the resources needed to find the money for his Shipment Trackers clients each day.
After graduating from York College of Pennsylvania with a bachelor’s degree in business management, Steve began his career in 1989 with small parcels. He served as a package handler for RPS (Roadway Package System), which later became FedEx Ground. Over the next 12 years, Steve’s responsibilities transitioned from line-haul dispatcher and air coordinator to sort operations and terminal manager. In his role as terminal manager, Steve managed the growth and development of FedEx Ground’s sales efforts and serving clients while acquiring knowledge of hub and terminal operations. You can bet that Steve even delivered his fair share of packages during his time!
In 2000, Steve joined Exel Logistics as a general manager, overseeing a distribution center for Johnson and Johnson that was the largest of three U.S.-based distribution centers responsible for warehousing and shipping consumer products. In 2002, Steve accepted a position at Watkins Motor Lines (which was ultimately purchased by FedEx in 2006), where he learned the LTL industry. At Watkins Motor Lines, Steve managed inbound and outbound dock operations, load quality controls, adherence to cutoff times for service, and employee development.
In 2004, Andy Swartz invited Steve to join Shipment Trackers, the company he founded in 1999, as its director of national accounts. From 2004 until 2017, when he assumed responsibilities as COO, Steve and the Shipment Trackers team helped grow the company’s client base from 10 clients to hundreds of clients nationwide.
“We have an awesome team at Shipment Trackers. It is our mission and passion to reduce costs for our clients. Our revenue is derived from the savings we provide. We do not make our clients sign contracts, locking them into a service that is not good for their business. Instead, we aim to meet and exceed our clients’ needs,” Steve says. “I enjoy collaborating with our clients and our team to customize a solution to meet their needs. We pride ourselves on being flexible. Many clients do not realize the costs savings that exist within their transportation budget. It is always gratifying to work together to find the money for them.”
Outside the office, Steve dedicates time to his family, including Tori, his wife of 19 years; his 13-year-old daughter Olivia; and the family’s two bulldogs, Oscar and Otis. Both he and Tori are part owners of a company that buys, rehabs, and sell properties. An avid NFL fan, Steve can’t resist joining several fantasy football leagues every year. When he’s not watching football (either the fantasy or reality types), you’ll find him working out or playing basketball and racquetball.
- Jeff NewswangerManager of Business IntelligenceMeet Jeff NewswangerJeff NewswangerManager of Business Intelligence
Jeff Newswanger, manager of business intelligence at Shipment Trackers, applies his wealth of knowledge and experience with data sciences to the freight, logistics, and parcel industry.
Jeff received his bachelor’s degree in mathematics from Millersville University in Millersville, Pennsylvania, and attained a Master of Business Intelligence and Analytics degree from St. Joseph’s University in Philadelphia, Pennsylvania.
In his role at Shipment Trackers, Jeff oversees data flow into and through the Shipment Trackers ecosystem. He is responsible for design and development of databases and data warehouses, ETL and automated processes as well as external and internal data analytics and reporting.
“I enjoy helping our clients have comprehensive access to their data,” Jeff says. “I like troubleshooting issues our clients face, as well as developing solutions to make their jobs easier while saving valuable overhead costs.”
Jeff lives in Lancaster, Pennsylvania, with his wife and two daughters. When he is not at work, he enjoys DIY projects, spending time with family and friends and relaxing by the pool.
- Annette CarlManager of Audit and ComplianceMeet Annette CarlAnnette CarlManager of Audit and Compliance
“In the first 10 years of my working life, I learned all I could through on-the-job experience.” As manager of audit and sales for Shipment Trackers, Annette Carl believes in the value of continuing education, particularly when it comes to supply chain, logistics, and domestic and international trade. She applies this education each day to better serve Shipment Trackers and its clients.
In her role, Annette’s responsibilities include leading the Shipment Trackers in 'finding the money' for clients by:
- Mastering the art of cost reduction through attention to detail.
- Effectively interpreting carrier contracts, including terms and conditions associated with individual or shared tariffs.
- Maximizing savings by identifying duplicate invoices, invalid charges, erroneous fees, and billing errors on carrier invoices.
- Obtaining adjusted invoices or credits to significantly reduce clients’ transportation spend.
Annette possesses considerable knowledge of transportation logistics in the agricultural, manufacturing, pharmaceutical, service, and warehousing industries. Her specialty focuses on international trade.
Before joining Shipment Trackers, Annette served in supply chain analyst and dispatch specialist roles for several firms including:
- Messenger and documents clerk at Carl & Startare Intl. CHB.
- Dispatch and manager of over-dimensional transport at Highland Tank Manufacturing, Inc.
- Supply chain analyst at Armstrong World Industries.
- Account credit and collections specialist at Pfizer Consumer Healthcare.
- Manager of transportation and international logistics at Universal Leaf Tobacco Co.
Annette graduated from the Pennsylvania State University Smeal College of Business.
“I have a passion for detail, order, and commitment. My work at Shipment Trackers allows me to channel that passion into making things right for the customer. Whether it’s through an invoice audit or carrier compliance, or finding new savings opportunities, the result is fulfilling my commitment to reduce costs for the client,” Annette says. “Knowing that I can use my ability and knowledge to ‘find the money’ for our clients is what I’m proud of. Working for Shipment Tracker to accomplish that goal is what makes me happy!”
- Denise AndersonAccounting and Administrative Services ManagerMeet Denise AndersonDenise AndersonAccounting and Administrative Services Manager
Denise manages the Shipment Trackers invoice payment and quick payment services team. She and her team members handle carrier invoice inventory, weekly invoice consolidation for GL coding and special reports, invoice payment, accounts receivable, accounts payable, and support for all internal Shipment Trackers departments. Additionally, Denise oversees company banking and financial reconciliation, human resources support, payroll, special projects, and just about any other task that comes her way.
Denise honed her industry experience through her 15-plus years of service to Shipment Trackers. Over the years, she’s been an active part of helping to develop service offerings to meet the needs of new clients and clients who have been partnering with Shipment Trackers to help find the money for them since day one of Shipment Trackers’ founding.
“I enjoy being a part of a smart, hardworking group of people who care and want to solve problems. We have collected the absolute best people to be on our team. They bring new ideas that move us forward with technology, industry expertise, and constantly thinking of process improvements while responding to our clients with honesty and integrity,” Denise says. “I know this collective hard work pays off when a client starts to see those hard dollar savings accumulating and says, ‘It’s just that easy?’ We can honestly say, ‘Yes. It’s just that easy.’”
When she’s not working, Denise spends most of her time with her high school sweetheart and husband of 25 years, while their three kids (Drew, Marley, and Brock) head into the world pursuing school, jobs, and collegiate sports. On weekends, Kent and Denise can be found visiting various properties and current rehab projects with their business KnA Property Solutions. She also enjoys kayaking, reading, the beach, and friendships with good people.
- Jordan MatthewsSales & Business DevelopmentMeet Jordan MatthewsJordan MatthewsSales & Business Development
Jordan leads sales, business development and marketing efforts for Shipment Trackers. In this role, Jordan manages new client onboarding, existing client services, social media engagement, trade show planning and execution and all other sales & marketing matters.
Jordan joined the Shipment Trackers team with a diverse sales and marketing background previously handling accounts for several companies including:
- Account Executive – Lamar Advertising of York
- Account Manager – Smith & Nephew
- Diabetes Care Specialist – Novo Nordisk
Jordan graduated with a Business Administration degree from Penn State University. Outside of work, Jordan enjoys spending time with his wife and kids. In his free time, Jordan is an avid outdoorsman. If he is not in the woods, on the water or with his family you can find him playing 18 holes at the nearest golf course.
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At Shipment Trackers, our top priority is to reduce our clients’ transportation spend by finding money through service and audit...