With over 30 years’ experience in the transportation, logistics and small parcel industries, Steve Schaffer brings a wealth of experience to the role of Chief Operating Officer. From growing Shipment Tracker’s client base from 10 companies to hundreds nationwide, to finding cost-saving solutions for clients, Steve positively impacts both our clients and team.
After graduating from York College of Pennsylvania with a bachelor’s degree in business management, Steve immediately began his career in transportation and shipping logistics. Working for companies such as FedEx Ground, Excel Logistics and Watkins Motor Lines, Steve gained valuable skills across all areas of the industry – from package handling, to line-haul dispatching and air coordination, to dock operations, to load quality control, and even management and employee development. Steve’s industry background is diverse which allows him to apply this experience each day to helping clients get the most for their transportation budget.
In his role as Chief Operating Officer, Steve brings a wealth of knowledge. At Shipment Trackers, Steve is focused on delivering exceptional service to clients, overseeing daily operations, developing custom solutions that save clients’ money, evaluating performance by analyzing and interpreting data and metrics, and much more. With Steve’s support, not only does Shipment Trackers operate efficiently, but the company continues to grow in a competitive industry.
When not hard at work, Steve can be found spending time with his wife, Tori, and daughter, Olivia. Steve is an avid NFL fan who enjoys watching football and joining fantasy leagues each year.
To get to know Steve better, we asked him some tough (and fun) questions. See what he had to say!
What is your favorite part about working at Shipment Trackers?
Steve: I really enjoy our team. As with any business, it can take time to get the right team of people who share the same common goal and are awesome at what they do. I am grateful to the team I have around me today because together we continue to grow our business year over year in a very competitive industry.
What led you to this career?
Steve: For 15 years I worked in the transportation industry. I started as a package handler at RPS (Roadway Package System) in 1989. I loaded and unloaded trailers, sorted packages, and even delivered packages when needed. In 1998, RPS had become FedEx Ground. When I left in 2000, I had managed hundreds of dock workers and delivery drivers in various management positions. I had responsibilities in sales, employee management, and budget. From 2000 to 2004, I worked in the freight business at Watkins Motor Lines. In 2004, my very good friend, Andy Swartz, who I had met at RPS, asked me to join Shipment Trackers and lead the sales effort to grow the company. I had a great background for this new career, just needed to trust that Shipment Trackers could be a success. Well, 16 years later and hundreds of clients, I can say mission accomplished!
What work-related accomplishment are you most proud of?
Steve: I am most proud of our continued growth. We are in a very competitive business. Our clients get phone calls and emails from our competitors all the time. However, each year we have managed to increase our revenue through keeping our current clients satisfied, gaining new clients, and adding new service offerings.
What is the best piece of career advice you have ever received?
Steve: The harder you work the luckier you get.
Where was your very first job?
Steve: Newspaper delivery or Burger King. I am not sure which came first!
When you were a child, what did you want to be when you grew up?
Steve: When I was child, I wanted to be a medical technologist.
If you have not had the chance to work with our team of shipping specialists to secure the best shipment rates possible for your business, connect with us today to request a free evaluation or carrier contract consultation!